Showing posts with label public relations. Show all posts
Showing posts with label public relations. Show all posts

Thursday, 3 March 2011

PR and spin have undermined trust in politics.. or not?


               'Lies and deception in politics are not synonymous with spin.' 


Recently, I attended the debate ‘PR and spin have undermined trust in politics’ which was organised by my university (University of Westminster). The panel was made up of Kevin Maguire, associate and political editor of the Daily Mirror and Sheila Gunn, political consultant, formerly political journalist and John Major’s spokesperson speaking for the motion and Lance Prince, former Labour ‘spin doctor’, now author and commentator and Francis Ingham, Chief Executive of the PRCA speaking against the motion. Overall I thought that the debate was very interesting and that all of the speakers had strong arguments. So what was the outcome of the debate? Have public relations and spin, undermined trust in politics, or not?

Well, you might think that the answer to that question is pretty obvious, but sometimes what is very clear at first, might turn out to be different if we look at it a bit more sceptical. Up until the debate, I used to believe that pubic relations and the work of spin doctors had definitely played a role in undermining trust in politics (in Britain). However, I had never attempted to challenge that and to consider any other factors there might be to blame and this debate was definitely an eye-opener.

It was suggested that although public relations and spin do play a role in undermining trust in politics, the real problem is rooted in the behaviour of MPs themselves and the media. Mr Price and Mr Ingham, suggested that first of all MPs have lost the public’s trust because of their improper behaviour. They are mischievous (sex scandals) and dishonest and also give the public false hope and make promises that at the end they do not keep. (Recent example: Bob Blackman, Conservative Party MP pledged to vote against any rise in tuition fees during his election campaign and then broke that promise by voting in favour of the rise). The media was another driver of mistrust is politics. This is because they are always looking for ‘hot’ stories to expose MPs. So the way journalists report on politicians reinforces the MPs’ bad image. One might say that they are just doing their job but perhaps if they didn’t report so extensively about every politician’s personal life, the public would have a better perception about them.

Kevin Maguire on the other hand who was blaming public relations for undermining trust in politics, called public relations practitioners ‘herbivores’, ‘horns’ and ‘devils’ among other. Well that was harsh! So what were the opposing views? Mr Price argued that ‘spin doctors’ should not be blamed because their job is to merely translate what politicians want to say to the public. So spin is only as vicious and bad as those who employ it. He also noted that there had not been a politician in history (Britain) who did not have a ‘spin doctor’ next to him. ‘Politicians are hooked on ‘spin’ and media management’ (Lance Prince). The conclusion was that good communicators cannot turn a bad politician into a nice one and that bad communicators cannot turn a good politician into a bad one. The outcome of the debate, which I firmly support, was that PR and ‘spin’ have not undermined trust in politics.




Wednesday, 2 March 2011

Social Media Webcast

This week I had to do a webcast for one of the modules in my course. This was the brief:

You are the Social Media Strategist within a PR agency. The MD of the agency has suggested that you produce a short webcast to the agency’s current and prospective clients that introduces them to certain key aspects and issues regarding social media.Your webcast is to address the following areas:

1. What is social media, why is it called socia media?
2. What are the sociological and cultural concepts behind social media and what is their relevance to PR?
3. How will the agency be using social media?
4. What are the benefits to the client?
5. What are the negatives to the client and how will they be dealt with?

Please be kind enough to excuse my poor editing skills :)



Monday, 21 February 2011

Does spin damage the democratic health of a nation?

Public Relations is often referred to as a ‘spin industry’ in which campaigns involve a partisan or distorted presentation of news/information. Tactics of ‘spin’ are often used by corporations, hospitals, even NGO’s and other organisations who want to control the news agenda to suit their needs, but the term ‘spin’ is usually associated with politics and political communication. The media is another institution that uses ‘spin’ and while they criticise public relations and the government for ‘spin’, they fail to recognise that they (media) also ‘spin’ stories when they select news content and provide their own interpretation of facts.

The widespread use of spin has negative consequences for democracy. Cutlip et al. suggest that effective democracy requires effective communication between citizens and the government: ‘In a very real sense, the purpose of democracy itself closely matches the purpose of public relations. Successful democratic government maintains responsive relationships with constituents, based on mutual understanding and two-way communication.’ (Cutlip et al. 2000: 448).  

Sadly it is often the case that information provided by the government to the public is misleading or inaccurate and fails to present the true picture. Tench, R. and Yeomans, L. state that ‘while democracy may depend on effective communication, not all communication is in the interests of the government’ (2006: 92). Democracy is based on the fundamental value of serving the wider public interest but there are always conflicts of interest involved in news management; there are various stakeholders to consider and not everybody can be satisfied. As a result, governments ‘spin’ the news to accommodate their own agenda. This is what was done by Alastair Campbell, a famous ‘spin doctor’ who was working for the British Government during the Iraq war. The "September Dossier" in September 2002 and the "Iraq Dossier" in February 2003 both contained fabricated information whose purpose was to justify the invasion of Iraq and to encourage public support.  

So it is clear that ‘spin’ not only damages the reputation of the PR industry but also the democratic health of a nation. Spin lowers public trust and also harms democratic processes. Unfortunately ‘spin’ is part of our culture and as Tench, R. and Yeomans, L. suggest, ‘a pervasive culture of secrecy that should be replaced by a culture of openness’ (2006: 91). There is a need for clear, two way communication between organisations and the public where news dissemination is truthful and impartial.

References:
Cutlip, S. et al. (2000) Effective Public Relations, 8th ed. Upper Saddle River, NJ: Prentice Hall
Tench, R. & Yeomans, L.(2006) Exploring Public Relations. Essex: Pearson Education Limited